There may be a setting the customer needs to change for this to work efficiently, please see the below steps for changing this:
On the inverter please:
1. Select the far left button to bring up the User menu
2. Then select Set up and press the far right hand button to select this
3. Enter the password which by default is 00000, to do this press the down button to enter a zero and then the enter button, this will need to be repeated for each 0
4. Then select system settings by pressing the enter button
5. Press the up arrow until you see number 9 Bat Low Standy and then press enter
6. Press enter again with disable highlighted. The up and down arrows can be used to change this.
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